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Screen Share with the Remote Customer for View and Control 37 Use Jump Clients to Access Unattended Computers 27Ĭhat with the Customer During a Session 35 Use a Jumpoint for Unattended Access to Computers on a Remote Network 19

Generate an Apple iOS Profile Access Key 17 Generate a Session Key to Start a Support Session 13 Introduction to the Representative Console 4Ĭhange Settings and Preferences in the Representative Console 9 It sounds as if the slowness may be due to the end-user's connection.BOMGAR REMOTE SUPPORT REPRESENTATIVE GUIDE 15.2 Gregg's suggestion is a good one, and you can change that within the Bomgar rep console. The next time you log in to offer support, click on the performance button. If you're running Bomgar 10.2<, you'll be able to select a Low Bandwidth Screen Sharing performance option, which will change all the colors to grey scale. Ports 80 and 443 must be open for outbound TCP traffic on the remote system's and local user's firewalls.

#BOMGAR JUMP CLIENT REMOVAL HOW TO#

The video in this link will show you how to do that:Īlternatively, you could perform the support session using the Command Shell. More ports may be available depending on your build.

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The diagram shows a typical network setup more details can be found in the BeyondTrust Appliance B Series Hardware Installation Guide. BeyondTrust Cloud requires use of port 443 only. This would really cut down on the data transfered during the session. Jason W wrote: I don't see an area to change the setting for the graphics sent during remote session, but I did see a setting for the recording session resolution. This was set very high at 1024x768, so I lowered this to 640x480. Here, you're suggesting changing the resolution for the Session Recordings. This only changes the resolution to which they are converted when downloaded from the Bomgar Box post session. So, while you may want to do this, it won't affect the speed during the support session. I've also been in contact with our support group. Someone should be contacting you about the issue.

#BOMGAR JUMP CLIENT REMOVAL PRO#

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Are there security disadvantages to using a VPN? Security.Bomgar Jump Client 16.2.5 A cross-platform remote support client with chat and screen sharing features. Recently I've started using a VPN on some of my devices as one way to implement better personal computing practices.But, it seems that some accounts I log into are used to me logging in from one of 2 or 3 IP addresses - so when I attempt to log in while u.

#BOMGAR JUMP CLIENT REMOVAL INSTALL#

Uninstall existing versions of the Bomgar Automatic Elevation Service Uninstall existing versions of the Bomgar Jump Client Install the Bomgar Automatic Elevation Service Choose the installer for the Bomgar Jump Client, based on the OS.

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